GENERAL SALES CONDITIONS

a) The quantities to be delivered can only be approximate, as deviations are unavoidable for technical reasons. These may be up to 20% of the quantities ordered.

b) With regard to the dimensions and thickness of the delivered goods, the usual tolerance of +/- 10% is deemed to correspond to the order.

2. For the execution of an order, only the data mentioned in our sales orders shall apply. Changes or cancellations can only be accepted if no costs have yet been incurred. Otherwise, these costs will be passed on to the buyer.

3. Cost cliché: flexo: multiply the total printed area by the cost per cm2 and the number of colors - offset: fixed cost - cylinders: multiply the number of colors by the cost per cylinder (white background counts as an extra color with plastic) - recto = verso the cost doubles.

4. A precise representation of the desired printing colors and coloring is not always technically possible, so no guarantee can be given for this. Only major deviations can give rise to a dispute.

5. We cannot be held responsible for printing texts incorrectly specified by the buyer, or for errors overlooked by the buyer when submitting the "good for print".

6. Our prices are net and without VAT. We expressly reserve the right to adjust our prices if after the conclusion of the agreement changes occur in the price of energy, raw materials, wages or in any of the components of the cost price.

7. Transport costs shall be borne by the customer, unless expressly agreed otherwise. The goods travel at the customer's risk.

8. The mention of the delivery period does not imply any guarantee. Under no circumstances can a delay in delivery give rise to the payment of damages or the dissolution of the contract.

9. Goods that are delivered later at the customer's request will be invoiced and are payable upon arrival at our warehouse.

10. a) Our invoices are payable as stated in the terms of payment. All costs caused by the payment itself shall be borne by the customer.

b) If we allow payments in installments to the customer and the customer does not respect these installments, the customer loses the benefit of these installments and the total price becomes due immediately and by operation of law.

c) In the event of failure to comply with the due date, the amounts owed by the customer shall, ipso jure and without notice of default, bear interest at 12% per annum. In addition, the unpaid amounts shall automatically be increased by 10% with a minimum of 75 euros, if these amounts are still due after 8 days after a notice of default has been sent.

d) In case of non-payment by the customer, we may proceed to the immediate dissolution of the contract by simple written notice 8 days after a notice of default has remained without effect. The rescission implies the customer's obligation to return all goods delivered before the rescission, subject to the compensation to which we are entitled.

e) We remain the owner of the goods sold until the customer has fulfilled his obligations.

11. To be valid, any complaint must reach us by registered mail.

(a) A complaint for nonconformity eight days after delivery of the goods.

b) A complaint about a hidden defect eight days after discovery of the defect and no later than six months after delivery.

12. Orders by mail & phone or orders noted by the representatives bind us only after written confirmation.

13. All our terms and conditions apply to any agreement with the customer and always take precedence over any terms and conditions of the customer. Unless we expressly accept the applicability of all or part of the customer's terms and conditions in writing upon acceptance of the order.

14. Any dispute regarding the validity, interpretation and execution of the contract entered into with the customer shall be governed by Belgian law and shall fall within the exclusive jurisdiction of the courts of Incluyo NV's registered office.