GENERAL SALES CONDITIONS

 

This website is owned and operated by :

 

INCLUYO NV 

Honegemstraat 135,

9420 Erpe-Mere

 

1. By signing a quotation, the buyer agrees to accept the goods ordered.

 

a) The quantities to be delivered can only be approximate, as deviations are unavoidable for technical reasons. These may be up to 20% of the quantities ordered.

b) With regard to the dimensions and thickness of the delivered goods, the usual tolerance of +/- 10% is deemed to correspond to the order.

2. Only the details specified in our quotations apply to the fulfillment of an order. Changes or cancellations can only be accepted if no costs have yet been incurred. Otherwise, these costs will be charged to the buyer.

3. Once the quote has been digitally signed and thus approved, the agreement is considered final and binding. Any request to change the order, specifications, quantities, materials, finishes, delivery terms, or other agreed-upon elements will, if accepted by Incluyo, result in a flat-rate administrative fee of €150.00, excluding VAT.

This administrative fee is separate from and in addition to any additional costs, price adjustments, extra work, production costs, transportation costs, purchase-related surcharges, or other fees resulting from the requested change. Such additional costs will be billed to the customer separately.

Incluyo also reserves the right to refuse a change request if it is no longer technically, operationally, or commercially feasible, without this giving rise to any liability for damages on the part of Incluyo.

4. Plate costs: flexo: multiply the total printed area by the cost per cm² and the number of colors; offset: fixed cost; cylinders: multiply the number of colors by the cost per cylinder (a white background counts as an extra color on plastic); front = back: the cost doubles.

5. It is not always technically possible to accurately reproduce the desired print colors and shades, so no guarantee can be given in this regard. Only significant deviations may give rise to a dispute.

6. We cannot be held responsible for printing text that the buyer has provided incorrectly, or for errors that the buyer overlooked when submitting the “goods for print.”

7. Our prices are net and exclude VAT. We expressly reserve the right to adjust our prices if, after the conclusion of the agreement, there are changes in the price of energy, raw materials, wages, or any other component of the cost price.

8. Shipping costs are the responsibility of the customer, unless expressly agreed otherwise. The goods are shipped at the customer’s risk.

9. The stated delivery time does not constitute any guarantee. Under no circumstances shall a delay in delivery give rise to the payment of damages or the termination of the agreement.

10. Goods that are delivered at a later date at the customer’s request will be invoiced and are due for payment upon arrival at our warehouse.

11. a) Our invoices are payable as specified in the payment terms. All costs incurred in connection with the payment itself are the responsibility of the customer.

b) If we allow payments in installments to the customer and the customer does not respect these installments, the customer loses the benefit of these installments and the total price becomes due immediately and by operation of law.

c) In the event of failure to comply with the due date, the amounts owed by the customer shall, ipso jure and without notice of default, bear interest at 12% per annum. In addition, the unpaid amounts shall automatically be increased by 10% with a minimum of 75 euros, if these amounts are still due after 8 days after a notice of default has been sent.

d) In case of non-payment by the customer, we may proceed to the immediate dissolution of the contract by simple written notice 8 days after a notice of default has remained without effect. The rescission implies the customer’s obligation to return all goods delivered before the rescission, subject to the compensation to which we are entitled.

e) We remain the owner of the goods sold until the customer has fulfilled his obligations.

12. To be valid, all complaints must be sent to us by certified mail.

(a) A complaint for nonconformity eight days after delivery of the goods.

b) A complaint about a hidden defect eight days after discovery of the defect and no later than six months after delivery.

13. Orders placed by mail or telephone, or orders taken by our sales representatives, are binding on us only upon written confirmation.

14. All of our terms and conditions apply to every agreement with the customer and always take precedence over any terms and conditions of the customer. This is unless, upon acceptance of the order, we expressly accept in writing the applicability of the customer’s terms and conditions, in whole or in part.

15. Any dispute regarding the validity, interpretation, or performance of the agreement entered into with the customer shall be governed by Belgian law and shall fall under the exclusive jurisdiction of the courts of the registered office of Incluyo NV.