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Shipments/returns

SHIPPING

 

Incluyo sends its parcels with GLS
Upon shipment, you will receive a track and trace number from us that allows you to track your shipment

We ship orders every business day, Monday through Friday.
Orders placed before noon will ship the same day, or be processed the next day.

Delivery will be the next day

Belgium, the Netherlands, Germany, Luxembourg and France:

– For orders under €250 (excluding VAT and shipping costs), a €12 shipping and handling fee will be charged.
– Orders over €250 (excluding VAT and shipping costs) qualify for free home delivery


Abroad

Shipping and handling fees are charged for deliveries abroad depending on the country.

RETURNS

 

It is always possible that a purchase may not meet your expectations,
or you may find upon arrival that the items are damaged.
In all these cases, you can exchange or return your purchase.

You must always notify us of this in writing (by email to logistiek@incluyo.be)
within 8 days from the day following delivery
Please let us know whether this is an exchange or a return
Please include the order number and the reason for the return (too big, too small, damaged, not as expected, etc.)
Exchanges or returns that are not reported in advance will NOT be refunded!

Please return the item undamaged and in its original packaging.

We will send you a new item (if the item is still in stock) or refund the returned item
within 10 days of receiving the return
Shipping costs, incurred by us or you, are not refunded,
so you will receive the purchase price minus the amount of shipping costs

Return shipments should be sent to: Incluyo, Evenbroekveld 34, 9420 Erpe-Mere.

Returns are at your own risk

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